Refund Policy

2. Eligibility for Refund

Refunds may be granted under the following circumstances

• 2.1 Cancellation of a reservation within the allowed cancellation period.
• 2.2 Failure of the Company to provide a reserved vehicle due to unforeseen circumstances.
• 2.3 Overcharges or billing errors identified and verified by the Company.
• 2.4 Rental service disruptions caused by mechanical failure of the vehicle, where a replacement was not provided.

3. Refund Process

The Company follows a structured refund process

• 3.1 The Renter must submit a refund request through official communication channels (email, customer service hotline, or in-person at a Company location).
• 3.2 The request should include relevant details such as reservation number, reason for refund, and supporting documentation if applicable.
• 3.3 The Company will review the request within a specified period (typically 7-14 business days).
• 3.4 Approved refunds will be processed through the original payment method.

4.Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• 4.1 Cancellation outside the permitted cancellation period.
• 4.2 No-shows or failure to pick up the vehicle without prior notice.
• 4.3 Early return of the vehicle without valid justification.
• 4.3 Fees related to additional services, penalties, or damages as per the rental agreement.

5. Partial Refunds

• 5.1 In cases where only part of the rental period or service is affected, a partial refund may be considered at the discretion of the Company.
• 5.2 Administrative fees or non-refundable charges may be deducted from the refund amount.

6.Refund Timeline

• 6.1 Once approved, refunds will be processed within 7-14 business days.
• 6.2 Processing times may vary based on the payment provider and banking institutions.

7. Contact Information

For refund requests or further inquiries,

• 7.1 Customer support hotline [+91 81077 94896]
• 7.2 Official email address [wolwaytours@gmail.com]